Digitalization is central to economic growth and sustainability, with governmentprovided digital services shaping public sector innovation. This study assesses digital transformation in European Union public services using the 2023 Digital Economy and Society Index. A systematic literature review and cluster analysis identify disparities across 27 EU nations in user-centricity, transparency, cross-border services, and key technologies. Findings reveal digital governance challenges, emphasizing cybersecurity, data privacy, and interoperability. Recommendations include enhancing transparency, fostering collaboration, and advancing open data policies.
Zeinali, Z., Mussari, R. (2025). Expansion of the Digital Realm: Analyzing DESI and Digital Transformation Across EU Member States, with a Focus on Spain and Italy: A Cluster Analysis. PUBLIC ORGANIZATION REVIEW, 25(3), 1233-1273 [10.1007/s11115-025-00836-x].
Expansion of the Digital Realm: Analyzing DESI and Digital Transformation Across EU Member States, with a Focus on Spain and Italy: A Cluster Analysis
Zeinali Z.
;Mussari R.
2025-01-01
Abstract
Digitalization is central to economic growth and sustainability, with governmentprovided digital services shaping public sector innovation. This study assesses digital transformation in European Union public services using the 2023 Digital Economy and Society Index. A systematic literature review and cluster analysis identify disparities across 27 EU nations in user-centricity, transparency, cross-border services, and key technologies. Findings reveal digital governance challenges, emphasizing cybersecurity, data privacy, and interoperability. Recommendations include enhancing transparency, fostering collaboration, and advancing open data policies.
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https://hdl.handle.net/11365/1329337
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