The Role of Human Relationships in Organizational Sense-Making During the Covid-19 Pandemic: Evidence from a Structural Model

The current Covid-19 pandemic disrupted traditional organizational business models. In this regard, one of the principal effects has been related with prolonged absence from the workplaces. Due to these changes, it has been observed how cohesion deriving from organizational-sense making is starting to disaggregate. Henceforth, this research focus on the exploration of relational goods (deriving from inter-subjective and reflexive relationships) as a mean of sense-making within the organization. In particular, the effects of relational goods on affective commitment, willingness to share information online, and turnaround intention. To do so, a conceptual model has been developed and tested trough a survey administered to employees of several Italian enterprises recurring to smart-working during the pandemic.