Psychometric proprieties of the Questionnaire of Perceived Quality (QQP)

In the present paper we analyze the psychometric properties of an Italian questionnaire measuring perceived quality of sanitary service (Questionnaire of Perceived Quality; Coluccia et al., 2002). Subjects answer 14 questions subdivided in four factors (i.e. Satisfaction towards Medical Doctors, Nurses, Auxiliary Staff, and Hospital Structure). We administered the questionnaire to 1600 patients in the Hospital of Siena "Le Scotte". According to structural equations modeling, we studied the dimensionality of the questionnaire using confirmatory factor analysis and, later on, we studied differences in gender using Multi-sample analysis. Results show significant differences in gender for one dimension (Satisfaction towards Nurses). Females, compared to males, express more negative evaluations in these factor.