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Self-service technologies (SSTs) are becoming an increasingly important factor shaping the everyday environments in which we live. The aim of this one-day workshop is to explore key challenges for HCI and interaction design, related to current trends in the development and use of SSTs. The workshop will gather interested researchers and practitioners in order to (a) collaboratively identify a set of issues related to analysis, design, and evaluation of SSTs and (b) discuss potential approaches to understanding and crafting user experience with self-service technologies.

Kaptelinin, V., Rizzo, A., Robertson, P., Rosenbaum, S. (2014). Crafting user experience of self-service technologies: Key challenges and potential solutions. In Proceedings of the Conference on Designing Interactive Systems: Processes, Practices, Methods, and Techniques, DIS (pp.199-202). Association for Computing Machinery [10.1145/2598784.2598798].

Crafting user experience of self-service technologies: Key challenges and potential solutions

RIZZO, ANTONIO;
2014-01-01

Abstract

Self-service technologies (SSTs) are becoming an increasingly important factor shaping the everyday environments in which we live. The aim of this one-day workshop is to explore key challenges for HCI and interaction design, related to current trends in the development and use of SSTs. The workshop will gather interested researchers and practitioners in order to (a) collaboratively identify a set of issues related to analysis, design, and evaluation of SSTs and (b) discuss potential approaches to understanding and crafting user experience with self-service technologies.
2014
9781450329033
9781450329033
Kaptelinin, V., Rizzo, A., Robertson, P., Rosenbaum, S. (2014). Crafting user experience of self-service technologies: Key challenges and potential solutions. In Proceedings of the Conference on Designing Interactive Systems: Processes, Practices, Methods, and Techniques, DIS (pp.199-202). Association for Computing Machinery [10.1145/2598784.2598798].
4.1 Contributo in Atti di convegno
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11365/985118
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