This paper focuses on the use of System Dynamics based Interactive Learning Environments (ILEs) for processes of individual learning, presenting and discussing the main features of a case study related to service quality management. The effectiveness of the ILE was assessed through a computer based experiment run in a master-course classroom. The paper shows that the ILE supported players to learn to: a) balance the growth of demand-side and supply-side resources; b) simultaneously control tangible and intangible resources; c) take into account the presence and the effects of timedelays; d) develop and apply policies, understanding the short and long term consequences of their decisions.
Barnabe', F. (2008). Improving Strategic Thinking in Management Education with System Dynamics based ILEs: Reflections on a Case Study. In Proceedings of the XXVI International Conference of the System Dynamics Society (pp.305). ALBANY : System Dynamics Society.
Improving Strategic Thinking in Management Education with System Dynamics based ILEs: Reflections on a Case Study
BARNABE', FEDERICO
2008-01-01
Abstract
This paper focuses on the use of System Dynamics based Interactive Learning Environments (ILEs) for processes of individual learning, presenting and discussing the main features of a case study related to service quality management. The effectiveness of the ILE was assessed through a computer based experiment run in a master-course classroom. The paper shows that the ILE supported players to learn to: a) balance the growth of demand-side and supply-side resources; b) simultaneously control tangible and intangible resources; c) take into account the presence and the effects of timedelays; d) develop and apply policies, understanding the short and long term consequences of their decisions.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
https://hdl.handle.net/11365/36614
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