Analysis of differences in interaction in service encounters with native and with non-native customers on the basis of an audio-recorded corpus of 450 bookshop service encounters collected in Great Britain and Italy.
Anderson, L.J. (1988). Issues in native-nonnative interaction. In Negotiating service: studies in the discourse of bookshop encounters (pp. 267-286). BOLOGNA : CLUEB.
Issues in native-nonnative interaction
ANDERSON, LAURIE JANE
1988-01-01
Abstract
Analysis of differences in interaction in service encounters with native and with non-native customers on the basis of an audio-recorded corpus of 450 bookshop service encounters collected in Great Britain and Italy.
File in questo prodotto:
Non ci sono file associati a questo prodotto.
I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
Utilizza questo identificativo per citare o creare un link a questo documento:
https://hdl.handle.net/11365/36567
Attenzione
Attenzione! I dati visualizzati non sono stati sottoposti a validazione da parte dell'ateneo