Analysis using the methodological tools of conversational analysis and contrastive pragmatics of the opening routines of bookshop service encounters in Italy and Great Britain on the basis of an audio-recorded corpus of 450 encounters.
Anderson, L.J. (1988). Access routines in service encounters. In Negotiating service: Studies int he discourse of bookshop encounters (pp. 99-134). Bologna : CLUEB.
Access routines in service encounters
ANDERSON, LAURIE JANE
1988-01-01
Abstract
Analysis using the methodological tools of conversational analysis and contrastive pragmatics of the opening routines of bookshop service encounters in Italy and Great Britain on the basis of an audio-recorded corpus of 450 encounters.
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https://hdl.handle.net/11365/35398
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