An Innovative Solution for Efficient Workflow Management in Healthcare

Hospitals are challenged to provide a wider range of services due to a growing patient population, leading to a faster deterioration rate compared to other buildings. Recent years have seen a focus on improving maintenance management in hospitals through strategies, performance measurements, and Information Technology. Challenges include resource allocation, communication gaps, and workflow monitoring. Healthcare workflow management involves various stakeholders and aims to ensure safe, efficient, and effective patient care while minimizing waste and reducing costs. Workflow Management Systems (WFMSs) are promising solutions, automating administrative procedures to enhance efficiency and effectiveness in healthcare services. The paper presents a RESTful WFMS developed in Microsoft .NET 6, utilizing the open-source .NET library Elsa Workflows. It introduces pre-typed sub-workflows, each defined in JSON format, allowing users to customize workflows using Graphic User Interfaces (GUIs). The system stores information in a Microsoft SQL Server database and interacts with the hospital Computer Aided Facility Management (CAFM) system via APIs. The platform enables managers and department heads to create customizable workflows in a no-code environment. The system is used in an actual healthcare environment at the “Le Scotte” University Hospital in Siena, Italy.