The paper shows how a QFD technique can be applied in the preliminary steps of a Health Technology Assessment to obtain quantitative parameters that help the Top Management of a hospital to choose the most correlated features with the expressed customers (medical staff and patients) needs. In particular the study focuses on assessing the acquisition of a new CIS/PACS infrastructure (Cardiology Information System / Picture Archiving and Communications System) for the Cardiology Department of the Meyer Hospital in Firenze, Italy.
Luschi, A., Caltagirone, L., Mondovecchio, C., Miniati, R., Iadanza, E. (2016). Assessing the impact of a CIS/PACS technology for a cardiology department using QFD methodology. In IFMBE Proceedings (pp.971-974). Cham : Springer [10.1007/978-3-319-32703-7_189].
Assessing the impact of a CIS/PACS technology for a cardiology department using QFD methodology
LUSCHI, ALESSIO;IADANZA, ERNESTO
2016-01-01
Abstract
The paper shows how a QFD technique can be applied in the preliminary steps of a Health Technology Assessment to obtain quantitative parameters that help the Top Management of a hospital to choose the most correlated features with the expressed customers (medical staff and patients) needs. In particular the study focuses on assessing the acquisition of a new CIS/PACS infrastructure (Cardiology Information System / Picture Archiving and Communications System) for the Cardiology Department of the Meyer Hospital in Firenze, Italy.
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https://hdl.handle.net/11365/1215325