Workplace learning potential in hotel settings

This chapter aims to introduce the meaning and the complex feature of the workplace learning potential construct. To do so we start by looking at business and hotels in particular as cognitive system and related components (knowledge and containers of knowledge. Moreover we also look at the subjective dimension of the hotels where the sense-making has its own relevance. Learning actions and its different forms are also taken into consideration especially considering the most important actions that affect learning and growth embedded learning actions.