Analysis of differences in interaction in service encounters with native and with non-native customers on the basis of an audio-recorded corpus of 450 bookshop service encounters collected in Great Britain and Italy.

Anderson, L.J. (1988). Issues in native-nonnative interaction. In Negotiating service: studies in the discourse of bookshop encounters (pp. 267-286). BOLOGNA : CLUEB.

Issues in native-nonnative interaction

ANDERSON, LAURIE JANE
1988-01-01

Abstract

Analysis of differences in interaction in service encounters with native and with non-native customers on the basis of an audio-recorded corpus of 450 bookshop service encounters collected in Great Britain and Italy.
1988
9788849103434
Anderson, L.J. (1988). Issues in native-nonnative interaction. In Negotiating service: studies in the discourse of bookshop encounters (pp. 267-286). BOLOGNA : CLUEB.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11365/36567
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