Contrastive analysis, based on a corpus of 450 bookshop encounters audio-recorded in Italy and Great Britain, of differences in sequential patterns in dispreferred responses (explanations, i.e. "accounts" of inability to provide service) using the methdological tools of conversational analysis and cross-cultural pragmatics
Anderson, L.J. (1994). Accounting practices in service encounters in English and Italian. In Intercultural communication (Duisberg Papers on Research in Language and Culture, vol. 20) (pp. 99-120). FRANKFURT : Peter Lang.
Accounting practices in service encounters in English and Italian
ANDERSON, LAURIE JANE
1994-01-01
Abstract
Contrastive analysis, based on a corpus of 450 bookshop encounters audio-recorded in Italy and Great Britain, of differences in sequential patterns in dispreferred responses (explanations, i.e. "accounts" of inability to provide service) using the methdological tools of conversational analysis and cross-cultural pragmatics
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